FILE-Customers stand in line to order food at a Chick-fil-A restaurant in New York. (Photo by Robert Nickelsberg/Getty Images)
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Consumers have many options when it comes to fast-food restaurants, which offer the convenience of purchasing a quick meal without having to step out of your car.
One of the traits that can distinguish fast-food restaurants from others besides the quality of the food is customer satisfaction, and a new report from the American Customer Satisfaction Index (ASCI), takes a closer look at how these eateries compare in this category.
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Chick-fil-A earned the highest customer satisfaction score, at 83 (on a scale of 100) and ranked highest among the chicken-themed fast-food restaurants. The Georgia-based fast-food titan has held the top spot for customer satisfaction among quick-service restaurants for 11 years in a row.
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2025 top fast-food restaurants for customer satisfaction
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Why you should care:
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Here’s where other fast-food restaurants rank this year in terms of customer satisfaction on a scale of 100 based on the American Customer Satisfaction Index report.
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- Chick-fil-A
- All others
- Panda Express
- Starbucks
- Arby’s
- Panera Bread
- Papa Johns
- Pizza Hut
- Culver’s
- Domino’s
- Dunkin’
- Burger King
- KFC
- Little Caesars
- Chipotle
- Subway
- Five Guys
- Popeyes
- Wendy’s
- Jack in the Box
- Sonic
- Taco Bell
- Dairy Queen
- McDonald’s
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The American Customer Satisfaction Index (ACSI) Restaurant and Food Delivery Study 2025 report ranks quick-service restaurants (fast food restaurants), full-service restaurants, and food delivery on their customer satisfaction based on a 100-point scale.
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According to the ACSI report, quick-service restaurants had a customer satisfaction score of 79, while full-service restaurants had a score of 82, which is still one of the highest-rated industries in the report.
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The Source: Information for this story was provided by the American Customer Satisfaction Index (ACSI) Restaurant and Food Delivery Study 2025, which ranked fast-food restaurants, full-service restaurants, and food delivery on a customer based on a 100-point scale. This story was reported from Washington, D.C.
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