IBM Named a Leader in the 2025 Gartner® Magic Quadrant™ for Finance and Accounting Business Process Outsourcing

We’re proud to announce that IBM has been named a Leader in the 2025 Gartner Magic Quadrant for Finance and Accounting Business Process Outsourcing (F&A BPO). To us, this recognition underscores our commitment to delivering innovative solutions that empower businesses to transform their finance operations effectively.

IBM is trusted by industries for its generative AI innovation, strategically embedding it in core processes to transform finance operations and reporting, helping customers achieve greater cost efficiencies, productivity, and business value. We are confident that  our AI strategy elevates human expertise, enabling clients to use advanced technology to boost their skills, productivity, and competencies of their accounting professionals. By integrating AI-powered process orchestration, we are reimagining work by developing user-friendly digital experiences that enhance value creation and open new paths for strategic business innovation.

Our comprehensive capabilities enable us to manage the entire end-to-end process continuum for finance and accounting, including lead-to-cash, record-to-analyze, and procure-to-pay functions. Additionally, we offer built-in services such as Sustainable Finance, designed to assist clients in achieving their objectives.

Embrace Human-First AI Finance Operations

In 2024, IBM took a significant stride forward by adopting an AI-focused approach as part of its F&A BPO strategy. The introduction of generative AI query assistants for collections and reconciliation orchestrators marked a substantial shift. These technologies streamline customer collection queries as part of the Order to Cash (O2C) offering, automating the query categorization, data extraction, insight generation and response.

With enhancements to intelligent workflow management already in place, IBM Consulting Advantage (ICA) now automates the handling of complex transaction exceptions—such as mismatched data or missing approvals—streamlining processes and significantly reducing the time required for preparation, review, and rework.

Alongside the creation of specific roles for the gen AI era IBM continues to upskill and reskill its existing workforce to meet evolving customer needs. This dual investment ensures a seamless integration of AI in F&A processes, capitalizing on human expertise and technological advancements.

Gartner notes the importance of AI in enhancing finance operations and emphasizes the need for a workforce equipped to handle next-generation technology solutions.

Mastering Finance Process Transformation

At the core of IBM’s F&A BPO strategy is the prioritization of strategic transformation over superficial integrations and isolated innovations. By strategically leveraging technology, IBM aims to free human capacity from transactional tasks, allowing them to direct their focus on higher-value work at scale.

One of IBM’s most advanced capabilities is its innovation management, enabled by the Garage Experience. By leveraging generative AI, IBM and customer teams can fast-track the identification of opportunities, assess the value of program features, and provides insights into throughput, delivery health, and progress. We feel, this comprehensive view helps clients with insights to identify value opportunities and understand overall program efficiency and progress.

Conclusion

In conclusion, we believe, IBM’s recognition as a Leader in the 2025 Gartner Magic Quadrant for Finance and Accounting Business Process Outsourcing acknowledges our commitment to delivering innovative, for purpose solutions that empower businesses to transform their finance operations effectively. By leveraging IBM’s extensive consulting, technology, and AI capabilities, organizations can achieve greater efficiency, competitiveness, and value in their finance operations.

Stay tuned for more updates on IBM’s advancements in the F&A BPO space and how we continue to shape the future of finance and accounting through AI and automation.

Read the full research

Gartner, Magic Quadrant for Finance and Accounting Business Process Outsourcing, 14 April 2025, Jan Ambergen, Jeffrin Francis, Miles Onafowora

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