Customers ranked this fast food chain as ‘most satisfying’; where to find it in Minnesota

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• Chick-fil-A ranked highest in customer satisfaction among fast food chains for the 11th consecutive year.
• Despite the high ranking, Chick-fil-A experienced its slowest sales growth in over two decades (5.4%).
• The fast food industry as a whole faced challenges due to increased prices and economic uncertainty.

St. Cloud has no shortage of restaurant options, especially when it comes to chicken. One chain chicken restaurant with a St. Cloud location was voted the “most satisfying” fast food chain.

According to the American Customer Satisfaction Index, Chick-fil-A was voted the highest in customer satisfaction for the 11th consecutive year. The chain beat its fast food competitors as well as other brands like Panera, Starbucks and Domino’s.

But Chick-fil-A’s continued dominance comes as the fast food industry faces a shaky year amid higher prices and an uncertain economic outlook.

“Consumers frustrated by high prices shifted from big-name fast food brands to smaller up-and-coming competitors, convenience stores, or just stayed home,” according to the study. “Compared to restaurant menu inflation, food-at-home prices were up just 1.2%.”

Chick-fil-A was not spared, either. According to the study, the chain’s sales have grown 5.4%, but that growth has been the slowest in more than two decades.

The index is based on more than 16,000 surveys that measure food prices and satisfaction, among other factors. Customers who participated in the survey were also asked to grade the United States’ largest fast food chains based on their most recent dining experiences.

Fast food chains see slower growth and delivery

According to the study, McDonald’s, which recently re-released its beloved Snack Wraps, only saw a growth of 0.2%.

The same study asked customers what their thoughts were on food delivery applications. DoorDash received a 74 out of 100 satisfaction score, while Uber Eats received a 75 and Grubhub a 73.

“While prices remain the lowest-scoring part of the food delivery experience, scores have improved somewhat with fairness of food prices and fairness of taxes and service fees both up 3% to 71,” according to the report.

Where to get Chick-Fil-A in central Minnesota

There are two Chick-Fil-A locations in St. Cloud. The stand-alone location is at 4185 W. Division St. near Crossroads Center. The other location is at St. Cloud State University, 720 Fourth Ave. S., but the website on June 24 states the SCSU location is closed for the season. The website doesn’t say when the SCSU location will reopen.

The next closest location is roughly 46 miles away in Coon Rapids, 3590 River Rapids Dr. NW, followed by the Maple Grove store at 11820 Fountains Way.